Post-incident response for managers
A half-day program for managers and team leaders. How to support staff in the hours and days after an incident — without making it worse.
What it covers
What happens between the incident itself and the formal post-incident review is often where the real damage to a team happens — or where it’s prevented. This program is for the managers and team leaders carrying that load.
We work through the first hour, the first day, the first week, and the first month. What to say. What not to say. How to organise cover. When to involve EAP, HR, and your insurer. When to keep the team together and when to send people home.
What managers leave with
- A simple, repeatable protocol for the first 24 hours after an incident
- Language for the conversations that matter — with the affected staff member, with the wider team, and with senior leadership
- A clear understanding of when to escalate to EAP, HR, and the regulator
- A pre-written communications template for internal updates
- An understanding of common patterns of secondary harm and how to disrupt them early
How it’s delivered
Half-day online, with optional small-group coaching available afterwards for managers who’ve just been through a serious incident.
Who it’s for
Team leaders, line managers, clinical nurse unit managers, station managers — anyone who is the first call when something goes wrong on the floor.