We work across the sectors where occupational violence and aggression is most foreseeable. Each industry brings its own risk profile, and our programs adapt accordingly.
A failure to manage OVA risk has consequences that go beyond the staff member at the receiving end of an aggressive interaction.
Industries exposed to occupational violence and aggression face two layers of risk. The first — and the one we exist to address — is the immediate threat to the workforce: the staff member at the front desk, on the platform, in the home visit.
The second is regulatory and reputational. A failure to maintain a safe work environment can attract penalties from work health and safety regulators, with legal and financial consequences. Serious incidents also draw media attention, which has its own effect on reputation, public trust, and the people you’re trying to retain.
Effective OVA prevention isn’t just about avoiding those outcomes. It’s about creating the kind of workplace people want to stay in — and an organisation that demonstrably takes the work seriously.
Hospitals, mental health services, primary care, aged care. The most exposed sector in the country — particularly emergency departments, mental health units, and home-care visits. We deliver across acute, community, and residential settings.
Talk about a healthcare program →Rail, bus, tram and ferry operators. Authorised officers, station staff, drivers, and customer service teams. Programs designed around the realities of working alone, working at night, and working in confined spaces.
Talk about a transit program →Social work, family violence services, youth services, housing support. Often working with people in acute distress, frequently in their own environments. Programs cover home-visit safety, lone worker protocols, and trauma-informed de-escalation.
Talk about a community-services program →Customer service centres, planning, environmental health, parking and compliance officers, libraries. Teams who carry the public face of regulatory decisions, often without the training to manage the conversations that follow.
Talk about a council program →Supermarkets, pharmacies, bottle shops, late-night venues. Staff who are often young, often working alone, often facing confrontation around alcohol, refusal of service, or theft. Programs sized for shift-based delivery.
Talk about a retail program →Education, utilities, financial services, security — we've built custom programs for industries we don't list here. If your team is facing pressured public interactions, we can probably help.
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